Who We Are And What We Do
1. How can I join FM GROUP?
First step: Fill out the registration form.
Fill out the FM registration form/contract with your sponsor; the person who introduced you to the FM GROUP. You need to fill out the form in capital letters with all your personal details so we can put your correct information on our database. You can send the form by fax, post, or by email. You can also send us an email with all the necessary details of the new candidate. People who don’t know anyone in the FM GROUP can contact our head office and we will contact a team leader closest to you and ask them to contact you directly.
Second Step: Buy the Starter Kit. You can do this in two ways.
When you sign the registration form/contract your sponsor may have a spare Starter Kit you can purchase directly from them. Otherwise you can purchase a Starter Kit directly from the company when you send your registration form in, remember to include the delivery cost.
2. What does the Classic Starter Kit include?
100 fragrance samples, full product catalogue, price list, FM GROUP pen and a DVD which includes the following:
Remember to look closely at the product catalogue. The Classic Starter Kit contains only 100 samples; it does not include the exclusive fragrance range which you can purchase in the Luxurt Starter Kit for $53. In addition to our luxury perfumes we also have other fragranced products like Hair Fragrances, shower gels, body lotions, after shaves, deodorants, kid’s perfumes and more. You can find all these products in our catalogue.
3. How can I get my password?
Once you are registered please allow 1 working day before you contact us at head office to get your password. After we verify your personal details we are able to give you your password which you can change at anytime after logging into “distributor details” online. Once you have received your login and password details you can access the Distributors zone to check on all new information, promotions, distributor’s news and prices. Please login regularly to keep up with the latest news.
4. How do I place an order?
You don’t have to login to place an order but you need to advise the FM office of your Distributor ID number. You can start ordering products immediately after your registration by phone, fax, and email or directly at the office. If you place an order and pay before 1pm you will receive your products by the next working day. YOU NEED TO PAY IN ADVANCE before your order can be dispatched to you.
5. Can I add to an order I have already placed?
Yes, but please do this within 15 minutes of placing an order as we process orders quickly to ensure that you receive them on time and we want to avoid missing any products in your parcel. Please prepare your order carefully and be very clear about the items you request. Thank You.
Also, remember that our parcels are delivered by Fastway couriers and that they need to have someone sign for the parcel at its destination i.e. your home. If no one can be at home when the parcel is expected to arrive please provide us with a different address (your neighbours, your work address). You can also choose to receive you parcel by Post (next day delivery to most destinations).
6. How can I find out about the latest promotions & news if I don’t have internet access?
Orders placed over the phone receive information leaflets in their parcels with the latest news, and you can also contact your sponsor. The easiest way to inform you about current promotions and news is online. You can access the internet in internet cafes and local libraries if you do not have access at home.
7. Will the company have new products?
Yes, we will increase our products range. You will be informed about all new products through our newsletter, information leaflets and on our website.
8. What to do if the product is damaged?
If a product arrives damaged in your parcel please inform us immediately and send it back to the office. Please provide us with your Distributor details and a description of what happened to your products/parcel. As soon as we receive it we will send you a replacement. We will refund your postage costs in the way of samples or product catalogues.
Also, if you would like to exchange the fragrance number of perfume you have ordered we are happy to do this for you provided the box is sealed and the bottle unopened. Please send us the unopened perfumes and your details along with the fragrance numbers you wish to exchange them for. We will send you your new selection however you will need to pay for the shipping costs.
9. What to do if my client is not satisfied with the fragrance?
You need to remember that you have fragrance samples for your client to see and smell. Your client chooses the fragrance they wish to buy by trying the sample first. All our fragrance samples are the same as the bottled perfume the client receives. We won’t refund opened bottles of perfumes.
10. Do I have to pay tax on my commission?
Every distributor is responsible for their own tax on their earnings. You can read more about this on our website in the Distributors’ zone.
11. How often is the catalogue changed?
We change our catalogue and usually 20 or more fragrances once or twice a year. The details are always on our website.
12. As a registered FM Group member will I be recognised in countries other than the one that I registered in?
Yes! You can sponsor people and purchase Fm products at the distributor price in every country where a FM Group office exists. All over the world, SOON!!!
CONTACT ME!! fabry.live@live.it